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Frequently Asked Questions

Whether you’re a client or someone who’s considering Impel Wealth Management as a resource, below are some common questions we receive. We add more questions regularly, so check back often.

Becoming an Impel Wealth Management Client

Q: How long is a typical onboarding process?

A: Onboarding is designed to move at your pace, while following a clear, structured process. We begin with an introductory meeting, followed by a deeper information-gathering conversation, and then present your personalized plan. After implementation, we reconnect at 90 days to ensure everything is on track and continue with regular semi-annual reviews to keep you moving forward with confidence.

Q: Do we meet in person or can we meet virtually?

A: We offer both. You’re always welcome to meet with us in person at our office, and we also work with clients across the country through virtual and phone meetings. While we value face-to-face relationships, our priority is making the process convenient and accessible for you, wherever you are.

Q: Why work with an advisor?

A: Working with an advisor provides clarity, structure, and confidence in your financial life. Our team combines disciplined investment research with comprehensive financial planning to help you make informed decisions, stay accountable, and reduce stress. More importantly, we serve as a long-term partner, guiding you through life’s changes so you can stay focused on your goals.

Q: What is the first step in becoming an Impel Wealth Management client?

A: Call our office at 330.800.0182, and we will set up time to talk with you. Choosing a financial planner is an important and personal decision. We want to make sure we’re the right fit for you. During that first meeting, we’ll learn about where you want to go and what you’re looking for in a wealth management firm. We’ll share our approach and process.

Q: What makes Impel Wealth Management different from other firms?

A: Our clients say that it is our team’s knowledge, our ability to talk about financial and life matters frankly and understandably, the depth of relationship we build with our clients, and our responsiveness. We invite you to read our blogs and watch our videos to gain a better understanding of our approach and strengths.

Q: I am a physician and heard that Impel Wealth Management works with medical providers to create financial plans. Why should I work with your team?

A: Doctors, nurses, nurse practitioners, therapists and other providers have unique financial situations due to heavy student loans, employed vs. self-employed statuses, high earning potentials and ever-changing health care landscapes. Nathan Ollish, CFP®, has gained extensive experience with people in these professions. He asks the right questions and identifies the potential paths that may lead you to the lifestyle you seek. Set up an appointment with Nathan as a first step.

Questions about My Investment Plan

Q: What’s the best place to begin when it comes to investing?

A: The best place to begin isn’t with a product, it’s with a plan. Before investing, it’s important to understand your goals, timeline, and overall financial picture. We help you organize where you are today and build a clear strategy, so your investments align with what matters most to you. If you’re unsure where to start, that’s exactly where we come in.

Q: How do you integrate tax planning into investment strategy?

A: Tax planning is built into every recommendation we make. We look for opportunities to improve after-tax returns, like tax-efficient investment placement, strategic withdrawals, and proactive planning around gain, so more of what you earn stays working for you.

Q: How often do you review and update all aspects of my plan?

A: At a minimum, we review your plan every six months. We also make updates as needed when your life, goals, or the market changes, so your strategy stays aligned and up to date.

Q: How do you help ensure financial decisions support my broader life goals?

A: We start by understanding what matters most to you, then align every financial decision with those priorities. By connecting your plan to your goals, we help ensure your money is working toward the life you want—not just sitting in separate strategies.

Questions from Clients

Q: I need to move some funds around. Do I have to wait to talk to my Impel financial advisor to do that?

A: No. Call our office at 330.800.0182 and our team can respond to your questions and most likely manage transactions for you.

Q: I left a message with some changes I want to make. Why can’t those be handled without a phone call or more paperwork?

A: Because we care about the security of your accounts. We follow all requirements for financial transactions and with technology that can now mimic your voice, we must validate your identity, document your desired changes, and secure confirmation from you before we proceed. We’ll keep the process as painless as possible … we promise. 🙂

Q: Is Impel Wealth Management a “fiduciary?” What does that mean?

A: Yes! Our firm is a fiduciary, which means we are legally and ethically obligated to act in the best interests of our clients. We must prioritize our clients' needs above our own and disclose any potential conflicts of interest.

Fiduciary vs. Non-Fiduciary Advisors:

  • Fiduciary Advisors: Legally and ethically bound to act in the client's best interest.
  • Non-Fiduciary Advisors: May only need to recommend suitable investments, not necessarily the best ones for the client. 

Not all Certified Financial Planners (CFP®s) are fiduciary advisors; all Impel Wealth Management advisors are fiduciaries.

Questions about 401(k) and retirement plans

Q: I’m leaving my current company. What are my options for my retirement account?

A: Depending on the type of retirement plan you have and your future employment or retirement plans, you may have several options. Irene Zurowski, CFP®, has worked with hundreds of people in your situation. She can review your current plan and share the paths you may take. Call her today at 330.800.0182.

Q: I’m a business owner who wants to change the company 401(k) plan. What are my first steps?

A: You do not have to be locked in to a plan you established years ago. Your company changes, so should your retirement plans for your team members. Best of all, Impel Wealth Management can manage all of the details, freeing you and your team to focus on what you do best. Talk to Irene Zurowski, CFP®, to learn more.

Cetera Advisors LLC exclusively provides investment products and services through its representatives. Although Cetera does not provide tax or legal advice, or supervise tax, accounting or legal services, Cetera representatives may offer these services through their independent outside business. This information is not intended as tax or legal advice.

Contact Us Today to Start Your Journey with Impel Wealth Management

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